Field Service Engineer SEM/SDB & TEM

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When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
Location/Division Specific Information
Territory: Germany - SEMI East
Division: Material & Structural Analysis Division,Electron Microscopy Service
As a Field Service Engineer (m/f/d) for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific you will be responsible for performing the on-site installation, servicing and repair of complex equipment. You will investigate and approve quality of equipment, instruct customers in the operation and maintenance of the system. Furthermore, you will serve as company liaison with customer on administrative and technical matters for assigned projects and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.
Your tasks will be:
Perform remote and on-site troubleshooting, repair and installation of our SEM / SDB / TEM Electron Microscope portfolio
Provide on-site training relative to maintenance and basic operation
Keep track and maintain local spare part's inventory
Dispatch third-party service providers for on-site work and follow up to ensure problems were resolved to the customer’s happiness
Actively monitor the status of customer contracts. Track and schedule on-site PM visit(s).
Ensure that all documentation related to service support activity is completed accurately and submitted on a timely basis. This includes maintenance of database, Field Service Reports, Service Work Orders and Quotes.
Keys to success: Education
Bachelor's degree in a technical or scientific field (engineering or physics) is required.
Graduates must have knowledge of Electron Microscope. A full SEM / SDB /TEM Electron Microscope education is equivalent to the BS degree.
Experience
3+ years of service experience in a related scientific, technical and / or customer-facing role desired.
Knowledge, Skills, Abilities
Must demonstrate excellent judgment in customer relations and in managing company resources
Strong proficiency in instrument systems technology to include electrical, mechanics, chemistry, and software technology
Experience with electronics, pneumatic and hydraulic systems
Fluent in English and preferably German
Ability to travel internationally up to 50% depending on place of residence

What we offer

Employment with an innovative, future-oriented organisation
Outstanding career and development prospects
Company pension scheme and other fringe benefits
Exciting company culture which stands for integrity, intensity, involvement and innovation
If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of color, religion, ___ orientation, gender identity, national origin, disability or any other legally protected status.
Apply today!http://jobs.thermofisher.com
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